Terms & Conditions

General terms and conditions

  1. The range of terms and validity

1.1. The terms are valid between the person (hereinafter Customer) and the webpage https://vinrozes.lv/ (hereinafter Vīnrozes campsite online booking) owner SIA Vīnrozes for the legal relations while purchasing products and services via Vīnrozes campsite online booking.

1.2. Purchasing services and products via Vīnrozes campsite online booking there are legal acts of the Latvian Republic regulating the legal rights in addition to current terms and conditions.

1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used will be responsible for the transaction.

1.4. Vīnrozes campsite does not sell alcohol to guests under 18 years of age. The campsite maintains the right to ask for the provision of proof of age identification and decline the minor's order. The advanced payment of minor's additional orders including alcohol are returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.

  1. Price

2.1. All prices are in Euros and include the taxes regulated by the Latvian Republic.

2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the campsite has the right not to return the prepaid amount.

2.3. If you have not paid in advance for a campsite room, you will be charged upon arrival in local currency. In the campsite, you can pay in cash and with the following cards – VISA, MasterCard, EuroCard & with cards of Latvian banks.

  1. Payments for accommodation with prepayment

3.1. The product selected by the customer from Vīnrozes campsite online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.

3.2. The amount shown in online booking can be made through the internet banks as well as Visa and MasterCard debit and credit payments. Through internet bank is possible to pay in following banks:

Estonia: Swedbank, SEB, Luminor, LHV, Coop pank, Pocopay

Latvia: Swedbank, SEB, Citadele, Nordea

Lithuania: SEB, Nordea, Swedbank

Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken, Aktia Pankki, POP Pankki, Oma Säästopankki and Säästopankki.

Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.

  1. Booking and confirmation

4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date and/ or promo code. Bookings with promo codes – to have a promo code, you have to make an agreement personally. All details (name of the promo code, validation, conditions etc.) will be set personally between you and Vīnrozes campsite (email: kempings@vinrozes.lv; phone +371 29255854). Your booking is only confirmed after you receive the booking confirmation.

  1. Cancelling and changing the order and refund

5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. Terms about the cancellation, modification and money refund are written in the description of the accommodation and/or accommodation package price in the campsite online booking. If you cancel a price of a prepayment condition, the campsite has the right not to refund the prepaid amount.

5.2. Accommodation and/or accommodation package is valid from the start and end date of the accommodation and/or accommodation package. Accommodation and/or accommodation package is not valid after the expiry date and it will not be refunded or changed.

5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate as well as the room type available for the new booking may have changed.

5.4. If you cancel a price of a prepayment condition, the campsite has the right not to refund the prepaid amount.

5.5. In case of non-arrival or later cancellation, the campsite reserves right to charge 100% of the first night as a No-Show fee. If campsite has any costs made specially for your reservation, you have to compensate them.

5.6. Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Please check the Vīnrozes campsite policies carefully.

  1. Privacy policy

6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information.

6.2. Vīnrozes campsite has the right to collect personal information provided by the Client. Vīnrozes campsite does not give out personal information to third parties without the consent from the customer, except in cases provided by law.

6.3. Personal data is processed by the information as prompted by the Client placing the booking (first and last name, address, telephone number, e-mail address).

6.4. Your sensitive card data is securely stored by Makecommerce (https://makecommerce.net) and never shared with merchants or 3rd parties when you pay. Makecommerce AS is a PCI-DSS compliant payment service provider, processing Visa and MasterCard payments for merchants based in the EU. Card details are only stored via a secure SSL connection and never shared with merchants or 3rd parties. In order to return the amount paid by the Client considering the terms and conditions of cancellation, modification or refund, Vīnrozes campsite will use secure platform of Makecommerce.

  1. Obligations of the campsite to its guests

7.1 If you have received an order confirmation of the Vīnrozes campsite, but it turns out that it's not possible to accommodate you to the booked apartment, then the Vīnrozes campsite has an obligation to provide you with an apartment with same category near by. 

  1. General information

8.1. Arrival and departure. Your apartment is at your disposal from 15.00 (3 p.m.) on the date of arrival until 12.00 a.m. on the date of departure. 

8.2. Smoking policy. All properties are non-smoking. If a guest breaches the smoking ban, the Vīnrozes campsite is entitled to charge the guest for ensuing costs.

8.3. Pets are welcome in Vīnrozes campsite with additional charge.

8.4. Silence and peace - Vīnrozes campsite are not meant to be a party place. Night fare is between 22:00 and 07:00.

  1. Miscellaneous

9.1. All complaints regarding the purchase from the online booking between the customer and Vīnrozes campsite will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Latvian Republic will be used.

Contacts

Name of the company: SIA Vīnrozes

Reg.nr: 42103050506

Address: Vīnrozes 2, Durbes pag., Durbes nov., LV-3440

Telephone: +371 29255854

E-mail: kempings@vinrozes.lv

Web: https://vinrozes.lv